ergosoft laboratories’ principals have
more than 25 years’ combined experience in providing Human Factors services.
Our clients range from technology start-ups to Fortune 100 companies.
Our human factors teams consists of professionals, user testing
specialists, graphic artists, and information architects who can
improve ease of learning and ease of use for technology products
of any type.
ergosoft
ensures valid measurement and evaluation of your product’s
user experience before going to market. If you intend to flourish
in the high-tech arena, you have to have a development partner
that understands your product and how to achieve optimal user
experience -- quickly and affordably.
Below are descriptions of our main service offerings:
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ergosoft’s
behavioral scientists use formal methods from cognitive/experimental
psychology to determine how users intuitively organize the
functions in your product.
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ergosoft’s
behavioral scientists use formal methods from cognitive/experimental
psychology to determine what steps users would naturally
take to perform tasks or accomplish other usage goals with
your product.
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ergosoft’s
visual design team delivers award-winning layout, graphical
imagery, esthetics, and branding. Deliverables can include
any one or any combination of the following:
*
graphic interface according to specification
* source files for maintaining
and expanding the interface
* style guide with which to
maintain interface consistency
* production-ready assets
of interface elements
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Information
architecture, workflow specification, visual design, and
complete documentation so you can maintain your human-centered,
intuitive UI.
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User
Interface Expert Evaluation
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ergosoft’s
behavioral scientists and visual designers review your user
interface and identify likely problems.
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Express
Usability Diagnostic
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ergosoft’s
behavioral scientists test key aspects of your user interface
with five representative users and provide recommendations
for improvements along with a summary of results.
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Comprehensive
Usability Diagnostic
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ergosoft’s
behavioral scientists comprehensively test all of the important
aspects of your user interface with 12 representative users
and provide recommendations for improvements along with
fully documented results.
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Customized
Services
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Other
services may be custom-designed for your project at your
request. Typical examples are comparative usability tests
(your product vs. your competition) and mentoring your in-house
usability or user interface design staff.
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Q: Why make time for usability testing,
isn’t it expensive and won’t it slow down my development
cycle?
A.: By leveraging usability testing, you can proactively discover
problems or errors with your product. This allows you to make
fixes before investing heavily in a design process. By eliminating
costly redesigns, you can bring your product to market more
quickly and affordably.
Q.: I already have an advertising/interactive
agency, how does ergosoft work with my agency to optimize
the design process?
A.: ergosoft works with your agency to optimize,
quantify, and validate the Information Architecture (navigation)
before page-level design begins. After the IA has been validated,
the agency then builds out the website design. After the build-
out, ergosoft tests the page-level design and ensures
users are satisfied with the product or website before product
release.
Q.: How important is usability
to my bottom line?
A.: Website and applications with excellent user experience
have more repeat visitors, less abandonment and less need
for customer service calls.
- More than 66%
of online purchasers cite ease of use as a primary reason
for repeat visits to an e-commerce site (Forrester
Research, 1998)
- Usability problems
frequently cause potential customers to abandon the online
buying process before completion (Holiday
E-Commerce '99).
- An easily learned and
used product has lower support costs for you and earns a
better reputation with your customers, encouraging referrals
and repeat business.
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